Website Terms & Conditions

Last updated: 2 October 2026

These Website Terms & Conditions govern your use of the Hive Software Solutions website.

By using this website, you agree to these Terms. If you do not agree with them, please do not use the website.

These terms relate to use of our website only. Customers purchasing services from Hive Software Solutions are also subject to separate Client Terms & Conditions of Service and any other applicable agreements.

1. About Us

This website is operated by Hive Software Solutions.

Hive Software Solutions provides software, customer relationship management, communication and business automation services to trades and service businesses.

Website: www.hivesoftwaresolutions.co.uk
Email: [email protected]

2. Using Our Website

You may use our website for lawful purposes, including:

learning about Hive Software Solutions;

reviewing our services and packages;

submitting an enquiry;

completing a business assessment or questionnaire;

requesting further information; and

booking a demonstration.

You must not use our website in any way that is unlawful, fraudulent or harmful.

You must not knowingly introduce viruses, malicious code or other material intended to damage, disrupt or interfere with the website, our systems or other users.

You must not attempt to gain unauthorised access to the website, its underlying systems or any connected systems.

3. Website Information

We aim to keep the information on our website accurate and up to date.

However, website content is provided for general information purposes and may be changed from time to time.

We do not guarantee that all website information will always be complete, accurate or current.

Information on the website should not be regarded as professional legal, financial, accounting or other regulated advice.

You should obtain appropriate professional advice where necessary.

4. Hive Services

Our website describes services and functionality that may be available through Hive Software Solutions.

These may include:

CRM and customer management;

lead and enquiry management;

missed-call text responses;

automated quote follow-ups;

appointment booking and reminders;

customer review requests;

email and SMS communication;

workflow automation;

centralised customer communications;

reporting and dashboards; and

related software and automation services.

The exact features available to a customer depend on their selected package, configuration and any separate agreement with Hive Software Solutions.

Information on the website does not by itself form a contract for the supply of services.

5. Demonstrations

Visitors may be able to request or book a demonstration through our website.

A demonstration is provided to explain how Hive Software Solutions may potentially work within a business.

Booking or attending a demonstration does not create an obligation to purchase our services.

Likewise, Hive is not obliged to accept a prospective customer or provide services simply because a demonstration has been booked.

Any subsequent service will be subject to an agreed proposal, pricing and our Client Terms & Conditions of Service.

6. Forms, Surveys and Enquiries

Our website may contain forms, questionnaires, surveys and appointment booking facilities.

When submitting information through the website, you agree to provide information that is accurate to the best of your knowledge.

Information submitted through our website will be handled in accordance with our Privacy Policy.

We may use information submitted to:

respond to your enquiry;

assess whether Hive may be suitable for your business;

contact you about your enquiry;

arrange a demonstration;

prepare a proposal; and

manage our relationship with you.

Where applicable, communications will be sent in accordance with relevant UK data protection and electronic communications requirements.

7. Prices

Our website may display prices for Hive packages and services.

Unless otherwise stated, prices shown are indicative of the relevant standard package and may not include:

setup fees;

SMS usage;

email usage;

telephone usage;

telephone numbers;

AI usage;

third-party charges;

bespoke configuration;

additional development;

VAT, where applicable; or

other services outside the relevant package.

The final price applicable to a customer will be confirmed before the customer enters into a service agreement.

Displaying a price on our website does not oblige Hive to supply a service at that price where there has been an obvious error or where the customer's requirements fall outside the standard package.

8. No Guarantee of Results

Hive Software Solutions provides technology intended to help businesses improve the way they manage customer enquiries, communication and administration.

We do not guarantee that using Hive will result in:

increased sales;

increased revenue;

additional customers;

particular conversion rates;

a particular number of enquiries;

improved search rankings;

particular customer review results; or

any specific financial or commercial outcome.

Results will depend on numerous factors, including how the business operates and uses the system.

9. Third-Party Services

Our website and services may contain links to, integrate with or rely upon third-party services.

These may include services relating to:

appointment calendars;

email;

SMS;

telephone services;

payments;

maps;

social media;

analytics; and

other software platforms.

We are not responsible for the content, availability or privacy practices of third-party websites or services that we do not control.

Third-party services may be subject to their own terms and privacy policies.

10. Website Availability

We aim to keep our website available and operating correctly.

However, we cannot guarantee that it will always be available, uninterrupted or free from errors.

We may temporarily suspend, withdraw or restrict access to some or all of the website for maintenance, updates, security or other operational reasons.

11. Intellectual Property

Unless otherwise stated, the content of this website belongs to Hive Software Solutions or is used by us with appropriate permission.

This includes, where applicable:

the Hive Software Solutions name and branding;

logos;

text;

graphics;

website design;

photographs and illustrations;

videos;

documents;

downloadable materials;

demonstrations;

workflow descriptions; and

other website content.

You may view and use the website for legitimate personal or business evaluation purposes.

You must not reproduce, republish, distribute, commercially exploit or materially modify our content without prior written permission unless permitted by law.

12. Linking to Our Website

You may link to our website provided the link is fair, lawful and does not damage our reputation or falsely suggest an association, approval or endorsement.

We reserve the right to ask for inappropriate links to be removed.

13. Security

Although we take reasonable steps to maintain the security of our website, no internet-based system can be guaranteed to be completely secure.

You are responsible for using appropriate security measures when accessing websites and online services.

You should not misuse our website or attempt to compromise its security.

14. Privacy and Personal Information

Our use of personal information is explained in our Privacy Policy.

Our website may also use cookies and similar technologies. Further information should be available through our Cookie Policy and cookie preferences where applicable.

15. Liability

Nothing in these Website Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by law, Hive Software Solutions will not be responsible for losses arising solely from reliance upon general information contained on this website or from circumstances outside our reasonable control.

Nothing on this website overrides any liability provisions contained within a separate agreement between Hive Software Solutions and a customer.

16. Changes to the Website

We may update, change or remove website content, functionality, packages or features from time to time.

We are not obliged to keep information about discontinued products, services or functionality available indefinitely.

17. Changes to These Terms

We may update these Website Terms & Conditions from time to time.

The latest version will be published on this website, with the date of the latest update shown at the top of the page.

Your continued use of the website following an update will be subject to the latest published terms.

18. Governing Law

These Website Terms & Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction in relation to disputes arising from use of this website, subject to any mandatory legal rights that may apply.

19. Contact Us

If you have any questions about these Website Terms & Conditions, please contact:

Hive Software Solutions

Email: [email protected]
Website: www.hivesoftwaresolutions.co.uk

Last updated: 2 October 2026