Hive Software Solutions

Cookie Policy

Last updated: 2 October 2026

This Cookie Policy explains how Hive Software Solutions ("Hive", "we", "us" or "our") uses cookies and similar technologies when you visit our website.

Website: www.hivesoftwaresolutions.co.uk
Email: [email protected]

This policy should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small files that may be stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies can help websites function correctly, remember preferences, understand how visitors use a website and provide certain features.

Similar technologies may also be used to store or access information on your device, including pixels, scripts, tags and local storage.

2. How we use cookies

Hive Software Solutions may use cookies and similar technologies to:

ensure our website operates correctly;

maintain website security;

remember visitor preferences;

operate website forms and surveys;

enable appointment and demonstration booking functionality;

understand how visitors interact with our website;

improve website performance and user experience; and

support other website functionality that you choose to use.

The cookies used may change as our website and services develop.

3. Types of cookies

Cookies and similar technologies used on our website may fall into the following categories.

Strictly Necessary Cookies

These are required for the website or a service you have requested to operate correctly.

They may be used for purposes such as:

website security;

maintaining sessions;

remembering privacy or cookie preferences;

providing functionality specifically requested by you; and

supporting essential website operation.

Where an applicable legal exception applies, these technologies may be used without asking for consent.

Functional Cookies

Functional cookies may allow the website to remember choices or provide enhanced functionality.

For example, they may help remember certain preferences or support website features.

Where consent is legally required for these technologies, they will not be activated until the appropriate choice has been made.

Analytics and Performance Cookies

We may use analytics or performance technologies to understand how visitors use the Hive website.

These may provide information such as:

which pages are visited;

how visitors navigate around the website;

how long visitors spend on pages;

whether website errors occur; and

general website performance.

This information can help us understand and improve our website.

Where consent is required, these technologies will only be used after you have made the appropriate choice through our cookie controls.

Marketing and Advertising Cookies

Hive may in future use marketing or advertising technologies to understand the effectiveness of marketing campaigns or to support relevant advertising.

If we introduce technologies that require consent for these purposes, they will not be activated before the required consent has been obtained.

We will update this Cookie Policy as appropriate if the technologies used on our website materially change.

4. First-party and third-party cookies

Some technologies may be set directly by the Hive Software Solutions website. These are generally referred to as first-party cookies.

Other technologies may be provided by third parties whose services or functionality are incorporated into our website. These are generally referred to as third-party cookies.

For example, third-party technology may potentially be involved where our website provides functionality such as:

appointment booking;

forms and surveys;

customer communication;

embedded content;

website analytics; or

other integrated services.

Third parties may process information in accordance with their own privacy policies.

5. Cookie consent

When required, we will ask for your permission before using non-essential cookies or similar technologies.

Our cookie controls may allow you to:

Accept non-essential technologies;

Reject non-essential technologies; or

Manage your preferences by purpose where appropriate.

You should be able to change or withdraw your choices through the website's cookie controls where applicable.

The ICO says consent mechanisms should give users meaningful control over non-exempt technologies and that withdrawing consent should be as easy as giving it.

6. Strictly necessary technologies

Some website technologies may not require consent where an applicable exception under the Privacy and Electronic Communications Regulations (PECR) applies.

For example, certain technologies may be necessary to provide a service or functionality specifically requested by a visitor.

We will still provide appropriate information about these technologies where required.

7. How long do cookies last?

Cookies may be:

Session cookies – these generally expire when you close your browser.

Persistent cookies – these remain on your device for a specified period or until they are deleted.

The duration depends on the particular technology and its purpose.

We will periodically review the technologies used by our website and whether their retention periods remain appropriate.

8. Managing cookies through your browser

Most internet browsers allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

view stored cookies;

delete cookies;

block cookies;

block third-party cookies;

clear cookies when closing your browser; or

restrict how websites store information on your device.

Blocking certain essential technologies may affect how parts of the Hive website function.

9. Personal information

Some cookies and similar technologies may involve the processing of personal information.

Where personal information is processed, we will handle it in accordance with applicable UK data protection law and our Privacy Policy.

Our Privacy Policy explains more about the personal information we collect, why we use it and your rights.

10. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, including when:

we introduce new website functionality;

we add or remove third-party services;

the technologies used by our website change; or

legal or regulatory requirements change.

The latest version will be published on our website and the date at the top of this policy will show when it was last updated.

11. Contact Us

If you have questions about our use of cookies or similar technologies, please contact:

Hive Software Solutions

Email: [email protected]
Website: www.hivesoftwaresolutions.co.uk

Last updated: 2 October 2026